International Mail Delivery Delays

Due to measures being taken by multiple countries in response to the novel coronavirus + the decrease in postal airplanes, international parcel delivery times are being delayed immensely.

If your order has been shipped and is taking longer than average to arrive, please check with your local postal service about your package's whereabouts.

I'd like to apologize for the sudden announcement and inconvenience. Thank you everyone for your understanding!

Temporary Suspension of SAL Shipping

International mail parcels sent via SAL shipping are no longer being accepted in 86 countries beginning on April 2, 2020. 

Get Kawaii will therefore be halting its SAL shipping option temporarily beginning on April 2, 2020.

If you have placed an order with SAL shipping, then your package will be returned to me. After your package has arrived back to me, I will be contacting you directly on how to deal with your order.

Countries Temporarily Suspending Acceptance of EMS and Airmail Parcels

As of April 23, a total of 146 countries and territories are temporarily suspending their acceptance of international parcels sent by EMS and Airmail as well.

Get Kawaii is therefore halting its EMS and Airmail shipping options for these countries as well. Please see the list below to check if your country is effected.

LIST OF COUNTRIES SUSPENDING THEIR SHIPPING SERVICES (as of April 1st - in English)

LIST OF COUNTRIES SUSPENDING THEIR SHIPPING SERVICES (as of April 23rd - in Japanese)

 

Newly Added Countries

Below is a list of major countries that have newly suspended the acceptance of all international parcels. For a full list, please check the links in the section above.

Suspension Begins OnMajor Countries Affected
April 2ndBrazil, Ireland, Italy, New Zealand, Spain
April 9thAustralia, Sweden
April 24thUnited States, Guam

Delayed & Returned Package FAQ

Below are the most common questions I've received about the recent postal delays and suspensions.

Q. Why are there so many international postal delays?

A. The number of planes used to carry international mail between countries has been decreased, and customs checks are being done more, so packages are taking longer to be shipped and processed.

Q. My package was sent out via Airmail, but there are no updates to the tracking information. Where is my package?

A. If your package doesn't have any tracking updates yet, it means it's still waiting to go through customs in Japan and/or is still waiting for a spot on an international postal plane to transport it.

Q. Who should I contact for more information on my package if it's currently in transit?

A. If your order has been shipped, please contact your local postal service with your tracking number (viewable from your My Account > Order History page) for more information. 

Q. How long will my package take to arrive?

A. All mail services are heavily delayed, so expect delivery times to take at least 2-3 times the normal rate.

Q. My tracking information says my package was returned. How will it be processed now?

A. If your package was originally sent via SAL (in March 2020) -> I will resend it to you via Airmail at no additional charge. 

Q. My order with Airmail/EMS shipping is still pending, but my country has suspended international mail services. How will it be processed?

A. I plan on sending out your pending order as soon as Airmail/EMS shipping options resume.

Q. When will SAL/Airmail/EMS shipping options to my country resume?

A. No expected date of resumption has been announced. I will post on Get Kawaii's social media accounts if there are any updates from Japan's postal services. Please check your country's postal service website frequently for updates as well.