International Mail Delivery Delays
Due to COVID-19, the amount of postal airplanes used for international mail has decreased, causing a delay in international parcel delivery times.
If your order has been shipped and is taking longer than average to arrive, please check with your local postal service about your package's whereabouts.
!! Changes to Some EMS Shipping Rates Beginning June 1, 2021
Beginning on June 1, 2021, the EMS shipping rates for Zone 2 countries will officially increase by roughly 20%.
ZONE 2 Countries: Oceania, North America, Central America, Middle East and Europe
All orders placed on May 31, 2021 or later will be charged at the new shipping rate.
!! Changes to Some Japan Post Shipping Rates Beginning April 1, 2021
Beginning on April 1, 2021, the shipping rates for several Japan Post shipping options will officially increase.
SAL - Shipping rates will increase by roughly 10% *Note: SAL shipping is still suspended. This change will take effect once the shipping option resumes.
Airmail - Shipping rates will increase by roughly 10%
EMS - No changes
Sea/Freight - No changes
All orders placed on April 1, 2021 or later will be charged at the new shipping rate.
Temporary Suspension of SAL Shipping
SAL shipping has been suspended in all countries as of April 2, 2020.
Japan Post Shipping Status for Each Country
Please check the chart at the link below to see if Japan Post is currently shipping to your country.
Countries Where SAL/Airmail/EMS Are All Suspended
In addition to SAL shipping, the Japan Post has suspended tracked Airmail and EMS shipping options to some countries as well, including:
Argentina, Australia, Brazil, Canada, India, Ireland, United Arab Emirates
NOTE: If SAL, Airmail, and EMS services are all suspended to your country, please choose the Sea/Freight Shipping or Yamato Shipping option during checkout instead.
Delayed Package FAQ
Below are the most common questions I've received about the recent postal delays and suspensions.
Q. Why are there so many international postal delays?
A. The number of planes used to carry international mail between countries has been decreased, so packages are taking longer to be shipped and processed.
Q. My package was sent out (left customs in Japan), but there are no updates to the tracking information. Where is my package?
A. If your package doesn't have any tracking updates after leaving Japanese customs, it means it's still in transit or is waiting for customs in the receiving country to process it.
Q. Who should I contact for more information on my package if it's already been shipped?
A. If your order has been shipped, please contact your local postal service with your tracking number (viewable from your My Account > Order History page) for more information.
Q. How long will my package take to arrive?
A. All mail services are heavily delayed, so expect delivery times to take at least 2-3 times the normal rate.
Q. My order with Airmail/EMS shipping hasn't been shipped yet, and my country has suspended international mail services. How will it be processed?
A. I plan on sending out your pending order as soon as Airmail/EMS shipping options resume. If you would like to switch to Sea/Freight shipping or Yamato shipping, please contact me.
Q. When will SAL/Airmail/EMS shipping options to my country resume?
A. No expected date of resumption has been announced. I will post on Get Kawaii's social media accounts if there are any updates from Japan's postal services. Please check your country's postal service website frequently for updates as well.