Below are the most common questions I receive about Get Kawaii and their answers.

If you still can't find an answer to your question after reading this page, please feel free to message me via the Contact Form :)


Q. Where are you located?

A. I live in and ship from Tokyo, Japan.

Q. Do you have a physical store?

A. No, services are only provided through this online shop.


Q. The product I want to buy is out of stock. Do you plan on restocking it?

A. It all depends on the item. Please contact me for details about specific item restocks.

Q. I have a request for an item not on your shop. Could you add it?

A. If you an item request, please tell me! If there's enough demand, I'd be happy to look into stocking it.


Q. What countries do you ship to?

A. I ship internationally to every country worldwide that allows packages to be delivered!

Q. What are your shipping options?

A. SAL, Airmail, and EMS through Japan Post + Yamato express shipping. Please see the details over at the Shipping page.

Q. I placed an order XXX days ago and the status is still "Payment accepted." When will my order ship?

A. If your items are in stock, they'll be shipped within 7 business days. If any items in your order are preorders, your order will be shipped after the items are released. Please check the product page for release/shipping dates.

Q. I got a notification that my order was shipped. How do I check its progress?

A. You can check on your package at the Japan Post website, Yamato website, or your country's postal service website via the tracking code provided in your order shipped confirmation email. You can also check the tracking code from your Order History page.

Q. My order was shipped but the tracking information hasn't been updated in a while. Where is my package?

A. After I send out your package, further updates on its status will all be handled by the post offices that process it. If you have a specific question about where your package is, please check its tracking information and contact the last place it was processed through or your local post office for more details.

For more information about shipping options, see the Shipping page.