FAQ

Below are the most common questions I receive about Get Kawaii and their answers.

If you still can't find an answer to your question after reading this page, please feel free to message me via the Contact Form :)

General


Q. Where are you located?

A. I live in and ship from Tokyo, Japan.

Q. Do you have a physical store?

A. No, services are only provided through this online shop.


Products


Q. The product I want to buy is out of stock. Do you plan on restocking it?

A. It all depends on the item. Please contact me for details about specific item restocks.

Q. I have a request for an item not on your shop. Could you add it?

A. If you an item request, please tell me! If there's enough demand, I'd be happy to look into stocking it.


Shipping


Q. What countries do you ship to?

A. I ship internationally to every country worldwide that allows packages to be delivered!

Q. What are your shipping options?

A. SAL, Airmail, and EMS. Please see the details over at the Shipping page.

Q. I got a notification that my order was shipped. How do I check its progress?

A. If your order included tracking, you can check it on the Japan Post website or your country's postal service website via the tracking code provided in your order shipped confirmation email.
If you did not order tracking, there is no way to track its progress after I ship it.