Below are the most common questions I receive about Get Kawaii and their answers.
If you still can't find an answer to your question after reading this page, please feel free to message me via the Contact Form :)
General Questions
Q. Where are you located?
A. I live in and ship from Tokyo, Japan.
Q. Does Get Kawaii have a physical store?
A. No, services are only provided through this online shop.
Products
Q. The product I want to buy is out of stock. Do you plan on restocking it?
A. It all depends on the item. Please sign up for a restock email alert from the product page or contact me for details about specific item restocks.
Q. I have a request for an item not on your shop. Could you add it?
A. If you an item request, please tell me! If there's enough demand, I'd be happy to look into stocking it.
Q. Are the products sold on your site authentic?
A. Yes, all items are bought directly at events, through the manufacturer, or from a licensed wholesaler.
Payment
Q. What are the payment options?
A. All payments are processed through Paypal in Japanese yen. You can use Paypal even if you don't have an account, as there is also a credit/debit card payment option.
Q. How can I check the amounts in my local currency?
A. Please use the currency convertor shown at the top left of the screen for recent conversion rates. You can also use the currency convertor on a website like xe.com to check the latest rates. Please change the currency back to Japanese yen to check out, as the prices shown by the convertor are just for reference.
Q. Do I need to have Japanese yen in my Paypal account to pay?
A. No, Paypal will automatically convert your funds to Japanese yen during check out.
Q. Will I need to pay any additional taxes or surcharges?
A. Postal services in some countries do charge import duties and V.A.T. upon delivery. Please check the UPS and local postal service regulations for your country. Any such fees will need to be covered by the customer.
Shipping
Q. What countries do you ship to?
A. Shipping is available worldwide. However, shipping options vary by country. Please contact me if you don't see your country listed as a shipping destination on the checkout page.
Q. What are your shipping options?
A. Sea, Airmail, EMS, and UGX (for US customers) through Japan Post + Yamato Express shipping. Please see more details over at the Shipping page.
Q. If I live in the United States, will I need to pay any extra import duties upon delivery?
A. No. When you choose UGX shipping, all import-related taxes and duties are paid upfront during checkout.
Q. I placed an order XXX days ago and the status is still "Payment accepted." When will my order ship?
A. If your items are in stock, they'll typically be shipped within 5 business days (excluding weekends and Japanese national holidays). If any items in your order are preorders, your order will be shipped after the items are released. Please check the product page for the planned release/shipping dates.
Q. I got a notification that my order was shipped. How do I check its progress?
A. You can check on your package at the Japan Post website, Yamato website, or your country's postal service website via the tracking code provided in your shipping confirmation email. You can also check the tracking code from your Order History page if you have a Get Kawaii account.
Q. My order was shipped but the tracking information hasn't been updated in a while. Where is my package?
A. The speed of tracking updates depends on your shipping option.
Sea/freight mail takes 2-3 months after leaving Japanese customs for the information to be updated.
If you have a specific question about where your package is, please check its tracking information and contact your local post office for more details.
UGX Shipping & US Import Tariff FAQ
Q. When did this tariff begin?
A. The new tariff on imports into the US is being applied to packages going through US customs beginning on August 29, 2025.
Q. How much are the tariffs?
A. All products manufactured in Japan will be subject to a 15% tariff rate, in line with the International Emergency Economic Powers Act (IEEPA). However, the rate is based on each item's country of origin, so the actual rate at which you are charged may vary (ex: If the product was made in China, the tariff rate for China will be applied).
Q. Who will be responsible for paying the tariff?
A. The recipient of the package will be responsible for paying the tariff.
Q. How/when do I pay for these tariffs?
A. Get Kawaii will include the cost of any tariffs or related fees in your order during checkout. You will not be charged any additional tariffs when your package goes through US customs.
Q. What costs are involved with UGX shipping?
A. The total UGX shipping cost includes: the base shipping cost + UGX customs processing fee + the import tariff mentioned above (15%).
Q. Do import taxes or shipping costs count towards purchase bonuses?
A. No, purchase bonuses are calculated based on the order total before tax and shipping.